Your Helia account is tied to your email and company setup. When your role changes, your account needs to be updated — it doesn’t happen automatically.
Moving to a new company
Your old account remains active until we deactivate it. Submit a ticket to let us know about the change.
Your new company will need to request a new account for you under the new company name. Submit a ticket and we can help with this.
Staying at the same company, changing territories
Submit a ticket with the facilities you’re gaining and any you’re leaving. We’ll update your access.
Note: Cases you submitted under your old account stay there — they don’t transfer automatically. If there are open cases that need to be actioned after your transition, you can reassign your cases to another rep. How do I reassign a case to another rep?
Still need help? Click the chat icon in the bottom right corner to submit a ticket.