Contract expirations don't always line up with your surgical schedule. Here's what happens to your cases and what to do depending on where things stand.
Cases submitted before the expiration date
If a case was submitted before the contract expired and is already in the facility's Review Delivery Order queue, it is generally not affected. The pricing that was in place at submission stands. The facility can review and approve it normally.
Cases submitted after the expiration date
Cases submitted after expiration may show items flagged as not on contract, or display pricing that doesn't match an active agreement. Do not resubmit these at the flagged pricing — they will be rejected again.
What to do if your case is rejected due to a contract expiration
Read the rejection comment first — it will usually indicate that an item is off contract or that pricing doesn't match an active agreement. Then:
Contact your corporate contracting team to confirm whether the contract has been renewed or extended.
If a renewal is in progress, submit a ticket by clicking the chat icon in the bottom right corner with your DO#. Our team will check whether updated contract data has been received and loaded.
Once updated pricing is confirmed live, delete and re-add any affected items before resubmitting so the new pricing populates.
What if the renewal is taking a long time
Our team cannot load updated pricing until we receive confirmed documentation from both your company and the health system. If a renewal is delayed, confirm with your corporate team that they have submitted their documentation — that is the step that unblocks the update.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.