When a delivery order sits in Review Delivery Order without moving, it almost always means someone on your team needs to take action. This status does not resolve on its own.
What Review Delivery Order status means
Review Delivery Order is your team's action step. The rep has submitted the case and it is waiting for a facility reviewer to open it, verify the items against the patient chart, and either approve or reject with comments. The order will not advance until your team acts.
Common reasons a case stays in this status
No one on your team has been assigned to review it, or the assigned reviewer has not opened it yet.
The case was submitted outside your team's normal review window and has not been picked up.
A reviewer opened it but did not complete the approval or rejection.
The case requires sign-off from a specific team member who is not aware it is waiting.
How to identify who needs to act
Open the delivery order at heliaconnect.com and check the activity feed. The feed shows when the case was submitted, whether anyone has viewed it, and any comments added. If nothing has happened since submission, the case has not been reviewed yet.
How to move it forward
Open and review the case directly, or assign it to the appropriate reviewer at your facility (if known).
If the case is waiting on a specific person, tag them in the activity feed using @ followed by their name — they will receive a notification with a direct link to the order.
If the case has been sitting for an extended period and you are unsure who should be reviewing it, submit a ticket by clicking the chat icon in the bottom right corner with the DO# and our team can help.
Note: Helia's Member Success team cannot approve or reject cases on behalf of your facility. That action must be completed by an authorized member of your team.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.