A SIN (System Item Number) is a unique identifier that links a product in Helia to the correct contract pricing and category at a specific facility. If an item is mapped to the wrong SIN, it can cause pricing errors, rejections, or processing issues.
Signs there may be a SIN issue
A facility reviewer rejects the case and notes an item is tied to the wrong SIN or contract section.
An item is showing unexpected pricing that doesn’t match your records.
What to do
SIN corrections require a fix on our end — they can’t be changed from the app.
Submit a ticket by clicking the chat icon in the bottom right corner with the item number, the DO# of the affected case, and a brief description of the issue (e.g., ‘Item is listed under Trauma but should be under Spine’)
Note: Don’t substitute a different item while waiting for a SIN correction — substitutions create downstream reconciliation problems.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.