A SIN (System Item Number) is a unique identifier that links a product in Helia to the correct contract pricing and category. If an item is tied to the wrong SIN, it can cause pricing errors or processing issues on the order.
SIN corrections are made by our team — they can't be updated from the facility side in Helia. The good news is this is typically resolved quickly through our team working directly with your health system's corporate contracting team.
If you spot a SIN mismatch on a case you're reviewing:
You do not need to reject the case while waiting for the correction — our team can update the SIN on our end without requiring the rep to resubmit. Submit a ticket with:
The catalog number (Cat#) of the affected item
A description of the item
The incorrect SIN currently showing
The correct SIN it should be tied to (if known)
Our team will investigate, make the correction, and confirm once it's done.
Note: If you're directing a rep who flagged a SIN issue on their end, they can reference What is a SIN and what do I do if an item is tied to the wrong one? for guidance.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.