A SOID (Sales Order ID) is an order number in select supplier's ERP system assigned to a transaction. Some health systems — use the SOID to cross-reference Helia orders with their own records.
Where to find it
Your supplier's order management system (e.g., SAP, Move, Optimize, etc.) will display the SOID as the ERP Number on the sales order associated with the procedure.
On Helia orders that have been matched to a SOID, you may see it referenced in the order details or activity feed.
SOID is now visible and all parties can search by it!
If there’s a discrepancy between the SOID in your ERP and what’s showing in Helia,
click the chat icon in the bottom right corner to submit a ticket, include the DO# and both SOID values.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.