Here’s how to diagnose a missing PO:
If your facility is integrated (automated PO)
Check whether the case was approved before or after your ERP’s daily polling window. Orders approved late in the day may not generate a PO until the next business day.
If no PO has appeared after 24 business hours, there may be an integration error. Click the chat icon in the bottom right corner to submit a ticket, include the DO# and the approval date.
If your facility enters POs manually
Check whether someone in your organization has assigned themselves to the ‘Enter Purchase Order Number’ step. If nobody has picked it up, it will sit there until they do.
Tip: Tag a specific person by typing ‘@’ followed by their name. They’ll receive an email notification that they’ve been mentioned, with a direct link to the order.
If exception items are pending
If any items on the order are flagged as not-on-contract or the order has any discrepancies, the PO may be held until those are resolved. Check the order for unresolved exceptions.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.