Exception statuses are used to flag items that were opened for a procedure but were not implanted. Marking them correctly ensures the facility isn't billed at the standard implanted price for product that wasn't used as intended.
The most common exception statuses
Wasted: The item was opened and cannot be reused but was not implanted. This applies to items that were contaminated, dropped, or otherwise rendered unusable during the procedure.
Explanted: The item was previously implanted and removed during this procedure — for example, during a revision surgery.
Broken: The item broke during the procedure and was not successfully implanted.
How pricing works for exception items
Helia automatically calculates pricing for exception items based on the healthcare system and a supplier's contract terms. You do not need to manually enter a price for wasted, explanted, or broken items — the correct price is applied automatically.
How to mark an exception item
Open the case and tap the item you need to flag.
Under exception status, select the appropriate status — Wasted, Explanted, Broken, or the equivalent option shown for your facility.
The price will be automatically applied based on your contract.
Tap Save and continue building or submitting your case.
Do I need to add a usage note?
Usage notes for exception items are now optional at the time of initial submission. However, if your case is rejected during facility review, the reviewer may require a usage note before the case can be approved. If that happens, read the rejection comment and add the requested note before resubmitting.
Tip: If you're unsure which exception status to use, check with your manager or the facility's supply chain team before submitting.
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