If the same item is priced differently at two facilities within the same health system, that is usually not an error — it reflects how local pricing agreements work. Here's how to tell what's happening and whether something needs to be corrected.
Why pricing is different at some facilities
Most health systems negotiate contracts at the corporate or IDN level, with pricing that applies system-wide. But individual facilities sometimes have their own local agreements — negotiated directly with a supplier or through a GPO tier — that result in different pricing at that specific site. Helia loads pricing by facility. If a local agreement exists and was provided to us, you will see that pricing when submitting at that location.
Common reasons pricing looks different than expected
The facility has a site-specific or local contract with your company.
The facility falls under a different GPO tier than the rest of the system.
The item is on contract at one facility but not at another.
A local amendment was negotiated that your corporate team provided to Helia but may not appear on your records.
What to do if the price looks wrong at a specific facility
Before submitting a ticket, check with your corporate contracting or sales operations team. Ask them to confirm the expected price at that specific facility. If they confirm there is a discrepancy between what they sent and what is showing in the app, submit a ticket by clicking the chat icon in the bottom right corner with:
The item number
The DO# and facility name
The price showing in Helia
The correct price and the contract or amendment it comes from
Note: What is loaded in Helia reflects what was agreed upon by both parties. That is the source of truth. If the price doesn't match your records, work with your corporate team to identify contract or amendment it comes from.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.