Pricing in Helia is locked before any orders are processed. Here's how it works and what it means for your facility.
How pricing gets into Helia
Before your facility goes live on Helia, our team collects contracts from both your health system's corporate contracting team and the supplier's corporate team. We compare the two sets of contract data, resolve any discrepancies upfront, and load only the agreed-upon, verified pricing into Helia as a locked dataset. Nothing is loaded without approval from both parties. This means the pricing your team sees when reviewing a delivery order reflects what has been confirmed by your health system and the supplier.
What this means for your team
Because pricing is pre-verified and locked, reps cannot manually enter or change prices on standard items. The pricing on a delivery order is pulled automatically from your active contract — your team is verifying what was used against a locked, trusted dataset, not manually confirming prices.
It's worth noting that reps may sometimes believe an item is on contract simply because they've been using it for years — but that doesn't necessarily mean it was included in your health system's agreement. What's loaded in Helia is what was agreed upon by both parties through the discrepancy review process. That is the source of truth. If a rep disputes that an item should be covered, they need to provide a contract number or amendment that supports that claim — not just familiarity with the product.
If pricing looks wrong after go-live
The first thing to consider is whether something recently changed on the contract side:
Did the supplier's corporate team inform you or your contracting team that a new contract was added or an amendment was made?
Do you have a contract number or amendment reference that supports a pricing change?
If the answer is yes to either of those, that's the clearest signal that something may genuinely need to be updated in Helia. Submit a ticket by clicking the chat icon in the bottom right corner and include the supplier name, item numbers, the price showing in Helia, the correct price from your contract, and the contract number or amendment reference. Our team will work with both parties to investigate and resolve.
If the answer is no, it's worth checking these before escalating:
Is there a unit of measure mismatch between how the item is sold and how it's contracted?
Is it a new supplier connection where some items may still be in the configuration process?
If after checking those you're still seeing widespread discrepancies with no clear contract reference to point to, submit a ticket by clicking the chat icon in the bottom right corner with the supplier name and item numbers and our team will investigate.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.