What do the order statuses mean in Helia Connect?
Order statuses in Helia Connect tell you exactly where a case stands in the review and approval process. Here's what each status means and what you need to do — or wait for — at each stage.
In Process
The case has been started but has not yet been submitted. It is still being built out and is not visible to the facility or your corporate team for review.
What to do: Complete the case details and submit it when ready. A case in this status cannot be reviewed by anyone until it has been submitted.
Submitted
The case has been submitted and is now under review by both the facility and your corporate team. It is awaiting a purchase order (PO) to be added by the facility before it can move forward. No action is required from you at this stage.
PO# Added
The facility has added a purchase order number to the case. The PO is now associated with your delivery order (DO#) and is available for you to retrieve.
What to do: Download the PDF of your DO# to view the PO number. For step-by-step instructions, see How do I download a PDF of my order? [Rep].
Rejected
The case has been reviewed and sent back to you. It requires corrections and must be resubmitted before it can move forward.
What to do: Open the rejected case, review any notes or flags left by the reviewer, make the necessary corrections, and resubmit. For help with rejected cases, see the Rejected Cases collection in the Help Center
Note: If you're looking for information about why a specific case was rejected or what changes are needed, that is covered in a separate article. This article covers status definitions only.
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