Receiving two POs on a single case is uncommon but does happen at certain facilities. When it does, it's typically because the facility's ERP system is configured to automatically generate two POs for a single order — for example, when items on the case fall under different cost centers or departments that each trigger their own PO.
This isn't something you caused and it's not something you can resolve from the app. It's a configuration issue on the facility's end that our team needs to investigate.
What to do:
Submit a ticket by clicking the chat icon in the bottom right corner and include:
The DO#
Both PO numbers
The facility name
Whether this is happening on multiple cases at this facility or just this one
Our team will reach out to the facility and work with their ERP or IT team to understand the configuration and get it resolved.
Note: Do not invoice against both POs. Hold until our team confirms which PO is correct — duplicate payments create reconciliation issues that are difficult to unwind after the fact.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.