Orders & Purchase Orders
How to find your cases, track PO status, update case details, handle duplicates, and request deletions or corrections.
15 articles
What is a DO#?What a DO# (Delivery Order number) is, where to find it, and when you'll need it when contacting support.
How do I update the date of surgery on a case I already submitted?How to correct the date of surgery on a case that’s already been submitted.
A case was reassigned to me that I didn't submit. What do I do?What it means when a case lands on your account that you didn't create, and what to do next.
How do I request a case be deleted or cancelled?How to delete a case in Helia and when to contact the Member Success team.
There are duplicate cases for the same procedure. What do I do? [Rep]How to identify and delete a duplicate case from the Helia Connect app.
How long should I wait before reaching out about my PO?Realistic PO timelines in Helia, what to check before contacting support, and when it's appropriate to escalate a missing purchase order.
I received a case that was auto-generated. What is it and what do I do?What auto-generated cases in Helia are, why they appear in your queue, and what action if any you need to take on them.
Can a bill-only order be reassigned after it's already been processed and invoiced? [Rep]What happens when a bill-only order in Helia has already received a PO and been invoiced, and what options exist if reassignment is needed.
My case has been sitting in 'Review Delivery Order' for a long time — what's happening? [Rep]Why your submitted Helia case may be stuck in Review Delivery Order and what you can do to help move it forward.
I can't find my case or order. Where do I look?How to find a missing case or order in the Helia app using filters, search, and date ranges.
I submitted my case but haven't received a PO yet. What should I check?Why a PO might not have arrived yet after submitting a case, and how to check the status and next steps.
What do the order statuses mean? [Rep]A plain-English guide to every order status in Helia — what each one means and what action if any is needed.
How do I download a PDF of my order? [Rep]How to download a PDF copy of a delivery order from the Helia Connect app as a supplier rep.
How do I find my PO number?How to locate the PO number for an approved case in the Helia Connect app.
Why are there two POs on my case — and what do I do?What it means when a single Helia case receives two purchase orders and what to do next.