Orders & Purchase Orders
How to find your cases, track PO status, update case details, handle duplicates, and request deletions or corrections.
15 articles
- What is a DO#?What a DO# (Delivery Order number) is, where to find it, and when you'll need it when contacting support.
- How do I update the date of surgery on a case I already submitted?How to correct the date of surgery on a case that’s already been submitted.
- A case was reassigned to me that I didn't submit. What do I do?What it means when a case lands on your account that you didn't create, and what to do next.
- How do I request a case be deleted or cancelled?How to delete a case in Helia and when to contact the Member Success team.
- There are duplicate cases for the same procedure. What do I do? [Rep]How to identify and delete a duplicate case from the Helia Connect app.
- How long should I wait before reaching out about my PO?Realistic PO timelines in Helia, what to check before contacting support, and when it's appropriate to escalate a missing purchase order.
- I received a case that was auto-generated. What is it and what do I do?What auto-generated cases in Helia are, why they appear in your queue, and what action if any you need to take on them.
- Can a bill-only order be reassigned after it's already been processed and invoiced? [Rep]What happens when a bill-only order in Helia has already received a PO and been invoiced, and what options exist if reassignment is needed.
- My case has been sitting in 'Review Delivery Order' for a long time — what's happening? [Rep]Why your submitted Helia case may be stuck in Review Delivery Order and what you can do to help move it forward.
- I can't find my case or order. Where do I look?How to find a missing case or order in the Helia app using filters, search, and date ranges.
- I submitted my case but haven't received a PO yet. What should I check?Why a PO might not have arrived yet after submitting a case, and how to check the status and next steps.
- What do the order statuses mean? [Rep]Understand what each Helia Connect order status means and what action to take — In Process, Submitted, PO# Added, and Rejected.
- How do I download a PDF of my order? [Rep]How to download a PDF copy of a delivery order from the Helia Connect app as a supplier rep.
- How do I find my PO number?How to locate the PO number for an approved case in the Helia Connect app.
- Why are there two POs on my case — and what do I do?What it means when a single Helia case receives two purchase orders and what to do next.