Once a PO has been issued and submitted to the supplier, the supplier attaches their invoice number to the order in Helia. Routing depends on your facility’s configuration:
Non-integrated facilities
Invoice routing is specific to your facility setup. If you're unsure where invoices are currently being routed, the best first step is to check with your AP department — they'll typically have visibility into where invoices are being received and processed.
Facilities with ERP integration
Invoice data is routed electronically through the integration. Your ERP receives invoice data directly from Helia.
Note: If a supplier is routing invoices to an old address or directly to your facility rather than through Helia, click the chat icon in the bottom right corner to submit a ticket and let us know.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.