Once a PO has been issued and submitted to the supplier, the supplier attaches their invoice number to the order in Helia. Routing depends on your facility’s configuration:
Non-integrated facilities
Invoice routing is specific to your facility setup. If you're unsure where invoices are currently being routed, the best first step is to check with your AP department — they'll typically know where invoices are being received and processed.
Facilities with ERP integration
Invoice data is routed electronically through the integration. Your ERP receives invoice data directly from Helia.
Note: If a supplier is routing invoices to an old address or directly to your facility rather than through Helia, click the chat icon in the bottom right corner to submit a ticket and let us know.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.