Invoicing & Billing
How to request access, add or remove team members, and use the activity feed and Delivery Orders page.
9 articles
- How does invoice routing work in Helia?How invoice routing works in Helia and where invoices are sent after approval.
- How do I upload an invoice to an order in Helia?How the invoice step works in Helia and what to do if an invoice hasn't been entered on an order.
- What are Helia’s charges and fees to our facility?What to know if you have questions about Helia's platform fees.
- Our supplier is sending us invoices directly for orders already processed through Helia — what do we do?How to handle direct supplier invoices for orders already processed in Helia and prevent double-payment at your facility.
- I received a paper or emailed billing sheet for a supplier that's already live in Helia — what do I do?How to handle paper or emailed billing sheets from reps for suppliers already live in Helia and keep your records clean.
- The Helia DO number isn't showing up in our ERP or requisition notes — who's responsible and why does it matter?Why the Helia DO number must appear in your ERP requisition notes, what happens when it's missing, and who is responsible.
- How do I download a PDF of my order? [Facility]How to download a PDF copy of a delivery order from the Helia web platform for your facility's records.
- Why are there duplicate invoices on an order and how do we fix it?What to do if you're seeing duplicate invoices on a Helia order.
- A supplier invoiced more than the Helia PO — How do we handle payment?If a supplier invoices above your Helia PO, learn why the PO is your payment authority and how to handle vendor communication.