To request access for a team member, click the chat icon in the bottom right corner to submit a ticket. with:
The person’s full name and work email address.
Their role (e.g., supply chain coordinator, billing, etc.)
We’ll create their account and send an invitation to their email. Once they accept and set their password, they can log in at heliaconnect.com or SSO if enabled for your healthcare system.
Tip: If the invitation email isn’t arriving, check the spam or junk folder first. Invitations also expire after 7 days — if the link is expired, click the chat icon in the bottom right corner to submit a ticket and we’ll send a fresh one.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.