Account, Login & App Support
Can't log in or having app issues? Get back into Helia Connect fast.
8 articles
- How does our team request access to Helia on the web?How to request access to Helia on the web for a new team member.
- How do we add or remove a team member’s Helia access?How to add a new user, remove access, or update an existing team member’s permissions.
- How do we update our facility’s payment method in Helia?How to securely update your facility’s payment method on file with Helia.
- How do we use the activity feed and communicate with reps in Helia?How to use the activity feed to communicate with reps and tag team members.
- How do I use the icons and filters on the Delivery Orders page?What the icons on the Delivery Orders page mean and how to use filters and search.
- How do I submit a support ticket? [Facility]How to submit a support ticket as a Helia facility team member — through the chat icon in the knowledge hub or via the Finn assistant.
- I'm a nurse. What's my role in Helia?What nurses need to know about Helia — no app or account required, just a quick sign-off on the rep's device when enabled at your facility.
- How do I reset my password?How to reset a forgotten Helia Connect password from the web login screen.