Account, Login & App Support
Can't log in or having app issues? Get back into Helia Connect fast.
8 articles
How does our team request access to the Helia web platform?How to request Helia web platform access for a new team member.
How do we add or remove a team member’s Helia access?How to add a new user, remove access, or update an existing team member’s permissions.
How do we update our facility’s payment method in Helia?How to securely update your facility’s payment method on file with Helia.
How do we use the activity feed and communicate with reps in Helia?How to use the activity feed to communicate with reps and tag team members.
How do I use the icons and filters on the Delivery Orders page?What the icons on the Delivery Orders page mean and how to use filters and search.
How do I submit a support ticket? [Facility]How to submit a support ticket as a Helia facility team member — through the chat icon in the knowledge hub or via the Finn assistant.
I'm a nurse. What's my role in Helia?What nurses need to know about Helia — no app or account required, just a quick sign-off on the rep's device when enabled at your facility.
How do I reset my password?How to reset a forgotten Helia Connect password from the web login screen.