Adding a new user
Click the chat icon in the bottom right corner to submit a ticket. We’ll set them up and send an invite.
Removing a departing or role-changed team member
Click the chat icon in the bottom right corner to submit a ticket. We’ll deactivate their account immediately.
Please notify us as soon as a team member departs — active credentials are a security and compliance risk.
Updating an existing user’s access
Click the chat icon in the bottom right corner to submit a ticket. Include the user’s name, current email, and the change needed (e.g., adding a new facility location or changing their permission level).
Facility admins can also manage their own user lists directly in Helia via settings.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.