Getting Started with Helia
Learn what Helia is, how the bill-only process works, and how to connect your facility and suppliers to get started.
9 articles
- How do I get access to Helia as a facility team member?How facility staff request a Helia web platform login — who to contact, what information to provide, and what to expect.
- What is Helia and how does it work for our facility?What Helia is, why your facility uses it, and how the order workflow works from surgery to payment.
- How do we connect our facility to Helia?How facility connections work, who initiates the process, and what to do if your facility isn't live yet.
- Which suppliers are live on Helia? How do we add a new one?How supplier scope is determined at your facility and what to do if a supplier isn't live yet.
- A new supplier just went live at our facility — what should we expect?What happens when a new supplier goes live on Helia at your facility, where their orders appear, and how to handle pricing questions.
- What happens when a facility disconnects from Helia?What a facility disconnection from Helia means for open orders, in-progress POs, rep access, and how to manage the transition.
- How is pricing determined and how are items loaded into Helia? [Facility]How Helia loads and locks contract pricing before go-live, what the dual-approval process means, and what to do if pricing looks incorrect.
- What training is available for reps at our facility?How supplier reps are trained on Helia, what the onboarding process looks like, and what to do if a rep says they weren't notified.
- What is a bill-only order, and what types of cases go through Helia? [Facility]What bill-only means in Helia, which cases your team will see, and how to handle submissions that don't belong there.