Getting Started with Helia
Learn what Helia is, how the bill-only process works, and how to connect your facility and suppliers to get started.
6 articles
How do I get access to Helia as a facility team member?How facility staff request a Helia web platform login — who to contact, what information to provide, and what to expect.
What is Helia and how does it work for our facility?What Helia is, why your facility uses it, and how the order workflow works from surgery to payment.
How do we connect our facility to Helia?How facility connections work, who initiates the process, and what to do if your facility isn't live yet.
Which suppliers are live on Helia? How do we add a new one?How supplier scope is determined at your facility and what to do if a supplier isn't live yet.
A new supplier just went live at our facility — what should we expect?What happens when a new supplier goes live on Helia at your facility, where their orders appear, and how to handle pricing questions.
How is pricing determined and how are items loaded into Helia? [Facility]How Helia loads and locks contract pricing before go-live, what the dual-approval process means, and what to do if pricing looks incorrect.