If your case was rejected with the message "Database temporarily unavailable. Please try again later." this is a temporary system error that is not caused by anything you did on the case. The rejection is not related to pricing, items, or a facility review — it is a technical issue that typically resolves on its own.
What to do
Wait a few minutes and then resubmit the case. In most instances the error clears on its own and the case will go through successfully on the next attempt.
If the error continues after resubmitting
If you've attempted to resubmit and are still seeing the same rejection message, submit a ticket by clicking the chat icon in the bottom right corner and include:
Your DO#
The exact rejection message you are seeing
How many times you have attempted to resubmit
Our team will investigate and follow up with next steps.
Note: Do not make any changes to the case items or pricing before resubmitting — this is a system error, not a case content issue. Modifying the case before resubmitting is unnecessary and may cause additional complications.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.