Rejected Cases
What to do when a case is rejected — how to read rejection comments, make corrections, resubmit, and understand auto-rejections.
10 articles
What does ‘auto-reject’ mean and why did it happen?What auto-reject means, why it happens, and how to resubmit your case.
How do I reassign a case to another rep?Step-by-step instructions for reassigning a case in Helia and what to expect after.
Why did my case get rejected by automation — and what does that mean?What Helia's automated rejection system is, why it fires, and what steps to take when your case is auto-rejected before facility review.
How do I update the surgery type or case code on a rejected case?How to correct the surgery type, case code, or procedure on a rejected Helia case before resubmitting to the facility for review.
The facility says there's an extra item on my case — what do I do? [Rep]How to resolve an extra item flag on your Helia case, who to contact at the facility, and how to prevent it next time.
My case was rejected for pricing — what do I do? [Rep]What to do when a case comes back rejected for a pricing issue — how to read the rejection, identify the cause, and get it resolved.
My case was rejected. What should I do?What to do when a case is rejected — how to read comments, make corrections, and resubmit to the facility.
I accidentally rejected my case back to myself. What now?What happens when you edit a submitted case and it gets auto-rejected, and how to quickly resubmit it.
Can I resubmit a rejected case, or do I need to create a new one?You never need to start over after a rejection — how to resubmit the existing case with corrections.
I made the corrections but my case keeps getting rejected. What's happening?Why a case might keep getting rejected after corrections, and how to identify and fix recurring rejection issues.