How Do I Update the Department or Supplier Team on a Submitted Case?
If a case has already been submitted but the wrong department or supplier team is listed under Order Recipients, you can still make the correction. Follow the steps below to update the routing before the case moves further in the review process.
When to Use This Article
Use these steps if:
Your case has already been submitted
The wrong department or supplier team is listed under Order Recipients
You need to re-route the case to the correct team
Steps to Update the Department or Supplier Team on a Submitted Case
Locate your DO# in your app and tap into it to open the case.
Tap Edit to enter edit mode.
Scroll to the bottom of the case and tap Review Case.
On the Review Case screen, find the Order Recipients section.
Locate the line for Department or Supplier — whichever needs to be updated.
Tap the three dots (...) next to that line.
Select the correct department or supplier team from the list, then tap Choose to confirm.
Review the remaining case details and resubmit the case.
Something Doesn't Look Right?
If the correct department or supplier team does not appear in the list:
The team may not yet be configured in Helia for your account or facility.
Submit a ticket by clicking the chat icon in the bottom right corner with your DO#, the name of the department or supplier team that should be listed, and a brief description of the issue.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.