Once a case is submitted, a rep cannot change the date of surgery from the app — but the facility team can update it directly from their web platform. This is the fastest path to a correction.
If you need the date corrected
Reach out to the facility’s supply chain coordinator or billing team and ask them to update the date of surgery on the order in Helia.
The facility can edit this field directly from their Delivery Orders view without rejecting the case back to you.
Please note: the Helia team is unable to assist with changing the date of surgery, this can only be completed by the facility.
Tip: Double-check the date before you submit — it should match your records exactly. Discrepancies can cause the order to be flagged or mismatched during reconciliation.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.