Helia

You can only submit cases for facilities that are connected to Helia and that your account has been set up for. If a facility isn't appearing in the app, it's likely one of two things:

•        The facility isn't live on Helia yet. Not all facilities are connected — click the chat icon in the bottom right corner to submit a ticket. 

•        Your account hasn't been linked to that facility. Click the chat icon in the bottom right corner to submit a ticket, include the facility name and we'll confirm or update your access.

<b>Still need help?</b> Click the chat icon in the bottom right corner to submit a ticket.

How to find out which facilities you're set up for in Helia, and what to do if a facility isn't showing in your account.

Which facilities can I submit cases for?

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Create your workspace and invite the people you work with.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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