Facility connections to Helia are determined at the health system level — not facility by facility. When a health system goes live with Helia, the corporate team identifies which facilities are in scope. Individual facilities don't initiate their own connection independently.
If your facility hasn't been notified, it likely hasn't been included in scope yet. This doesn't mean it can't be — it just means the decision lives with your health system's corporate team, not with Helia or your facility directly.
If you're wondering whether your facility can be added:
Submit a ticket and let us know. We'll connect with the right person at your health system to explore whether bringing your facility into scope makes sense.
If your facility has been confirmed as in scope, here's what the process looks like:
Our team connects with the health system's corporate team to gather facility and contract data.
We set up the facility in the system, load supplier contracts and pricing, and create accounts for the team.
We provide training for facility staff and confirm a go-live date.
On go-live day, all new bill-only cases for enabled suppliers begin flowing through Helia.
Note: The timeline varies by the number of suppliers and contracts involved, but most facilities are live within a few weeks of starting the process.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.