Getting Started with Helia
New to Helia? Learn how to get access, complete training, download the app, and set up your account as a rep or distributor.
11 articles
What is Helia?An overview of what Helia is, how the bill-only process works, and how it benefits reps and facilities.
Why is my app updating and can I keep working?What contract updates mean in Helia Connect, how background downloads work, and what to do if an update fails on your device.
How is pricing determined and how are items loaded into Helia? [Rep]How Helia sets pricing before go-live, why reps cannot enter prices, and what to do if an item or price looks incorrect in the app.
Who uses the Helia Connect app vs. the web platform?Understand whether you need the mobile app or web platform based on your role as a rep or facility team member.
How do I get access to Helia Connect as a rep?How to get access to Helia as a new rep — complete training, request your account, and set up your login.
Where can I find the training?Where to find the required Helia Connect training video for new reps and distributors before account setup.
I received my invite. How do I set up my account?Step-by-step guide to accepting your Helia invitation, setting your password, and logging into the app for the first time.
Which facilities can I submit cases for?How to find out which facilities you're set up for in Helia, and what to do if a facility isn't showing in your account.
How do I get access to a facility that isn’t on my account yet?How to request access to a facility not showing in your app or account.
I work for a distributor. Is my setup different from a direct rep?How distributor rep accounts differ from direct rep setup in Helia.
How do I update my profile — email address, company, or facility access?How to update your email address, company, facility access, or profile in Helia.