Getting Started with Helia
New to Helia? Learn how to get access, complete training, download the app, and set up your account as a rep or distributor.
11 articles
- What is Helia? [Rep]An overview of what Helia is, how the bill-only process works, and how it benefits reps and facilities.
- Why is my app updating and can I keep working?What contract updates mean in Helia Connect, how background downloads work, and what to do if an update fails on your device.
- How is pricing determined and how are items loaded into Helia? [Rep]How Helia sets pricing before go-live, why reps cannot enter prices, and what to do if an item or price looks incorrect in the app.
- Who uses the Helia Connect app vs. Helia on the web?Understand whether you need the mobile app or the web version of Helia based on your role as a rep or facility team member.
- How do I get access to Helia Connect as a rep?How to get access to Helia as a new rep — complete training, request your account, and set up your login.
- Where can I find the training?Where to find the required Helia Connect training video for new reps and distributors before account setup.
- I received my invite. How do I set up my account?Step-by-step guide to accepting your Helia invitation, setting your password, and logging into the app for the first time.
- Which facilities can I submit cases for?How to find out which facilities you're set up for in Helia, and what to do if a facility isn't showing in your account.
- How do I get access to a facility that isn’t on my account yet?How to request access to a facility not showing in your app or account.
- I work for a distributor. Is my setup different from a direct rep?How distributor rep accounts differ from direct rep setup in Helia.
- How do I update my profile — company, or facility access?How to update your company, facility access, or profile in Helia.