Most missing-case issues come down to filters or a date range that's too narrow. Try these steps first:
In the mobile app
• Open Cases and use the arrows at the top to navigate to the correct week. The app defaults to the current week.
• Use the patient-name or DO# search to look across all weeks if you're unsure of the date.
• Check whether any status or assignee filters are active — clear them and check again.
• Rejected cases don't appear in the main list. Find them in the Newsfeed or under Rejected Cases in Activity Overview.
• Make sure you're in the correct account. If you work across multiple distributor accounts, you may be logged into the wrong one.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.