Most missing-case issues come down to filters or a date range that's too narrow. Try these steps first:
On the web
• Go to Delivery Orders and click Clear All Filters.
• Search by DO#, patient name, patient ID, provider, facility, procedure, invoice number, or PO number.
• Widen your date range — if the procedure was more than a few days ago, the default range may not include it.
Tip: If you still don't see the case, check with the rep and ask if they deleted the case by accident. Sometimes we see this!
Still need help? Click the chat icon in the bottom right corner to submit a ticket.