Helia is built specifically for bill-only orders. Understanding what that means helps your team review cases with confidence and recognize when something doesn't belong on the platform.

A bill-only order is a case where a supplier or distributor representative brings product to a procedure, the surgeon uses what is needed, and only the items actually used are billed to your facility afterward. Your facility does not purchase or own the product in advance. Helia replaces the paper billing sheet that reps traditionally handed off to your supply chain team after a procedure.

Every delivery order in Helia represents a bill-only case submitted by a supplier or distributor representative. Your team's role is to review what the rep logged against your patient records and either approve or reject with comments. Bill-only covers a wide range of procedure types and clinical departments — the defining characteristic is that the rep brought trunk stock to the procedure and is billing for what was actually used.

Helia is not the right platform for product that your facility purchases, stocks, or owns before a procedure takes place. This includes purchase orders for pre-stocked inventory and consignment or warehouse replenishment orders — those involve a different billing model and do not go through Helia. If a rep submits a case that does not match a bill-only patient encounter, reject it with a clear comment explaining the issue.

If a supplier is live on Helia at your facility and a rep hands you a paper billing sheet instead, redirect them to the platform. All bill-only cases for enabled suppliers must go through Helia. If you receive a paper sheet for a live supplier, do not process it outside the platform — see "What do I do if I receive a paper or emailed billing sheet for a supplier that's already live in Helia?" for next steps.

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