Duplicates show up on the Delivery Orders page with a duplicate flag icon — a small indicator that the case may match another order with the same patient ID.
Step 1: Identify which case is correct
Open both orders and compare the items, date of surgery, and rep. The correct one is typically the fully complete submission with accurate items and pricing.
Step 2: Do not approve both
Only approve the correct case. Leave the duplicate in its current status — do not reject or approve it. This could result in duplicate payout.
Step 3: Flag the duplicate for deletion
The duplicate can only be deleted by the rep.
Contact the rep directly and ask them to delete the duplicate from their app or send them this link 👉 How do I request a case be deleted or cancelled?
Note: If both cases have already been approved and have POs attached, click the chat icon in the bottom right corner to submit a ticket — this requires additional steps to avoid double payment.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.