A unit of measure discrepancy means there's a mismatch between how an item is configured in Helia and how your facility expects it to be priced — for example, an item loaded as a box but your facility needs it priced per individual unit.
UOM configuration in Helia is based on how the supplier defines their product. Because of this, resolving a UOM discrepancy isn't always a straightforward fix — it may require alignment between your health system's contracting team, the supplier, and Helia before a resolution can be reached.
If you're seeing a UOM discrepancy on a case you're reviewing:
Reject the case back to the rep with a comment describing the issue so it doesn't move forward at incorrect pricing. Then submit a ticket by clicking the chat icon in the bottom right corner, include:
The item number
The DO#
A description of the discrepancy (e.g., "Item 12345 is loading as a box but should be priced per unit")
Our team will investigate and work with the appropriate parties to find a resolution. We'll follow up with next steps once we have clarity.
Note: If you're directing a rep to a UOM issue on their end, they can reference There's a unit of measure (UOM) issue on my case. What do I do? for guidance.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.