Pricing & Contracts
What to do when pricing in Helia doesn't match your contract, how to request price file updates, and how UOM discrepancies are resolved.
5 articles
What do I do if pricing in Helia doesn’t match our contract? [Facility]What causes pricing discrepancies in Helia and what to do when you see one.
How do we request a contract or price file update in Helia? [Facility]How to request a contract or price file update in Helia when a contract renews or an amendment is made.
What is a UOM discrepancy and how is it resolved? [Facility]What a UOM (unit of measure) discrepancy is, why it affects pricing on a delivery order, and how it gets resolved.
How long will it take for pricing to update in Helia after a contract change?What to expect after a contract change request, typical update timelines, and why both parties must approve before pricing goes live.
An item in a delivery order is tied to the wrong SIN. What should I do? [Facility]How to identify a SIN mismatch on a delivery order and get it corrected.