Pricing & Contracts
What to do when pricing in Helia doesn't match your contract, how to request price file updates, and how UOM discrepancies are resolved.
8 articles
- What do I do if pricing in Helia doesn’t match our contract? [Facility]What causes pricing discrepancies in Helia and what to do when you see one.
- How do we request a contract or price file update in Helia? [Facility]How to request a contract or price file update in Helia when a contract renews or an amendment is made.
- What is a UOM discrepancy and how is it resolved? [Facility]What a UOM (unit of measure) discrepancy is, why it affects pricing on a delivery order, and how it gets resolved.
- How long will it take for pricing to update in Helia after a contract change?What to expect after a contract change request, typical update timelines, and why both parties must approve before pricing goes live.
- What happens when a contract expires while a case is still in progress?What a contract expiration means for pending Helia orders and what your team should do while renewal is in progress.
- How do local pricing agreements work, and why might an item price differently at our facility?Why the same item may price differently at your facility in Helia and what to do if something looks wrong.
- What happens when our facility changes pricing tiers or levels?What a facility tier change means for pricing in Helia, how the update gets processed, and what to expect during the transition.
- An item in a delivery order is tied to the wrong SIN. What should I do? [Facility]How to identify a SIN mismatch on a delivery order and get it corrected.