How do I update my account information in Helia Connect?
Your Helia Connect profile lets you manage key account details including your email address, name, phone number, and title. This article walks through each type of update and what to expect after saving your changes.
Note: This article covers self-service profile updates. If you need help with login issues or account access, see: How do I log in to Helia Connect?
Updating Your Email Address
Log in at www.heliaconnect.com.
Click your profile icon in the top right corner of the screen.
Select Account Info from the dropdown menu.
Next to your current email address, click the blue Edit link.
Enter your current password in the Current Password field.
Enter your new email address in the New Email field.
Scroll to the bottom of the screen and click the blue Submit button.
What happens next:
A verification email will be sent to your new email address. On the Account Info screen, you will see both your current verified email and the new unverified email address. A green notification will confirm: "A verification email has been sent to the address provided and is required before you can use it to log in."
To complete the change:
Go to your new email inbox and click the blue link reading "Click this link to verify your new email on Helia."
You will see a blue OK confirmation.
Log back in to Helia Connect — your new email address will now appear in your profile.
Please Note: You will also receive a notification to your current email address letting you know that an email address change was initiated on your account. This is a security alert — no action is required if you made the change yourself.
Can't Find the Verification Email? Resend It
If you initiated an email address change but cannot locate the verification email, you can request a new one.
Click your profile icon in the top right corner.
Select Account Info from the dropdown menu.
Next to your email address, click the blue Edit link — you will be taken to the Email Settings screen.
Click the blue Resend Verification link located below the new (unverified) email address.
A green confirmation will appear at the bottom of the screen confirming the email has been sent.
Click the Back arrow in the upper left corner to return to Helia Connect.
Go to your email inbox and click the verification link to complete the update.
Updating Your Name, Phone Number, or Title
Log in at www.heliaconnect.com.
Click your profile icon in the top right corner.
Select Account Info from the dropdown menu.
Update any of the following fields as needed:
First name
Last name
Phone number
Title
Click the blue Submit button at the bottom of the screen.
What happens next:
Once saved, you will be returned to the Helia Connect home screen. Your updated information will be reflected on the Staff page and in any other areas of Helia Connect where your profile is displayed.
Please note: Activity feed events for delivery orders that were already processed under your previous name will continue to display the name that was active at the time of processing. This is expected behavior and does not affect your records.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.