Note: This article is for supplier corporate users, such as members of a supplier's corporate or billing team. If you are a supplier or distributor representative who submits cases from the field, see How do I get access to Helia as a rep?
Before you start
Every supplier corporate user must complete Helia's required training before their account can be activated. This ensures you're set up to work confidently in Helia from day one. Account activation cannot begin until training is complete.
How to get access
Complete the required training. Watch the required training here:
Request your account activation. Once you've completed the training, submit a ticket by clicking the chat icon in the bottom right corner. Our team will start your account activation right away. Please include:
Your full name and company
The facilities you'll be supporting
Watch for your invitation. Our team will set up your account and send an invitation to your email from [email protected].
Accept the invite and set your password. Open the invitation, accept it, and set your password. Then download the Helia Connect app.
Please note: If you don't see the invite, check your spam or junk folder. Emails from [email protected] can sometimes land there.
Still stuck?
Find the scenario below that matches your situation.
If you haven't completed the required training yet:
Complete the training using the link in step 1 before submitting a ticket. Activation requests can't move forward until training is complete.
If you completed the training but haven't submitted a ticket yet:
Submit a ticket by clicking the chat icon in the bottom right corner with your full name, company, the facilities you'll be supporting, and the types of cases your team services.
If you submitted a ticket but haven't received your invitation:
First, check your spam or junk folder for an email from [email protected]. If it isn't there, submit a ticket by clicking the chat icon in the bottom right corner with your full name, company, and the email address you expect the invitation to arrive at.
If you received the invitation but can't accept it or set your password:
Submit a ticket by clicking the chat icon in the bottom right corner with your full name, company, and a description or screenshot of what you see when you try to accept the invite.
Still need help? Click the chat icon in the bottom right corner to submit a ticket