Helia

If a facility is live on Helia but isn’t showing up in your app, your account hasn’t been linked to it yet. To request access:

Click the chat icon in the bottom right corner to submit a ticket with the full facility name, city, and state.

- Click the chat icon in the bottom right corner to submit a ticket with the full facility name, city, and state.

Include your company and division so we can confirm the right setup.

- Include your company and division so we can confirm the right setup.

Our team will link the facility to your account, usually within one business day.

- Our team will link the facility to your account, usually within one business day.

<b>Note: </b>If the facility isn’t live on Helia yet, we’ll let you know. Not every facility is connected.

<b>Still need help?</b> Click the chat icon in the bottom right corner to submit a ticket.

How to request access to a facility not showing in your app or account.

How do I get access to a facility that isn’t on my account yet?

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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