Duplicates usually happen when a case is submitted twice, or when a case is auto-generated through an integration and the rep also creates one manually.
Step 1: Identify which case is the duplicate
Open both cases and compare the items, date of surgery, and facility. The correct case is typically the one with accurate items and the right date. If a case came through via auto-generation and you also submitted one manually for the same procedure, the auto-generated one is usually the one to keep.
Step 2: Delete the duplicate
Once you've identified which one to remove:
Open the duplicate case in your app
Tap the three dots in the top right corner
Select Delete at the bottom
Confirm the deletion
If the delete option isn't showing
The case may have been auto-generated through an integration and can't be deleted from the app. Click the chat icon in the bottom right corner to submit a ticket, include both DO#s and confirm which one should be kept — we'll handle the deletion.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.