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Why are there duplicate invoices on an order and how do we fix it?

What to do if you're seeing duplicate invoices on a Helia order.

If you're seeing duplicate invoices on an order, this is something our team needs to investigate. Duplicate invoices are typically caused by a routing or configuration issue and can't be resolved from the order screen.

Submit a ticket by clicking the chat icon in the bottom right corner, include the DO# and both invoice numbers and our team will look into it and confirm once it's resolved.

Still need help? Click the chat icon in the bottom right corner to submit a ticket.

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