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How do I reset my PIN?

How to reset your Helia Connect PIN from the login screen or from inside the app.

There are two ways to reset your Helia Connect PIN:

From the login screen

1. Enter your email and password on the app login screen.

2. Tap Forgot PIN below the PIN entry boxes.

3. Re-enter your credentials and set a new 4-digit PIN.

From inside the app

1. Go to More > PIN Authorization > Reset PIN.

2. The new PIN takes effect immediately.

Still need help? Click the chat icon in the bottom right corner to submit a ticket.

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