Yes — this is working as intended. Helia Connect now automatically pre-populates the Department field based on the Procedure you select when creating a case.
How it works
When you select a Procedure that has a single associated Department, the Department field fills in automatically.
If the selected Procedure has no associated Department on file, the field will remain blank and you'll need to complete it manually.
You do not need to take any action when the field pre-populates — simply review it to confirm it looks correct before submitting.
What if the wrong Department pre-populated?
Tap the Department field and select the correct one from the list. The auto-populated value is a starting point — you can always override it.
Tip: If you notice a Procedure is consistently pre-populating the wrong Department, submit a ticket by clicking the chat icon in the bottom right corner with the Procedure name and the Department it's pulling. Our team will investigate the configuration.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.