Before reaching out, we encourage you to search the knowledge hub — most questions about cases, pricing, POs, and account setup are answered here. If you've searched and still can't find what you need, here's how to get in touch with our Member Success team.
Option 1 — Through the chat icon
Click the chat icon in the bottom right corner of the knowledge hub.
You'll see four options — Home, Messages, Tickets, and Help.
Click Home and select Create a Ticket.
Fill out the form with as much detail as possible and submit.
Option 2 — Try the AI chat first
Did you know there's an AI chat built right into the knowledge hub? It's genuinely intuitive and can help with a wide range of questions — case submissions, pricing, PO status, account access, and more. Give it a try before submitting a ticket. If it can't fully resolve your question, it will connect you with a member of our Member Success team who can help.
What to include for the fastest resolution
The more detail you provide, the faster we can help. When submitting a ticket, include:
Your DO# (if your question relates to a specific case)
The facility name
A description of the issue — what you're seeing and what you expected to see
For tech issues: how often it occurs, when you first noticed it, and the severity
Note: Our team is available Monday through Friday. We'll follow up as quickly as possible.
Still need help? Click the chat icon in the bottom right corner to submit a ticket.